Privacy policy

Last updated: September 4, 2025

Phoneme Baby Toolkit ("we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your personal data when you visit our website, make a purchase, or interact with us through our store, which is hosted and powered by Shopify.

By accessing or using any part of our website or Services, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect and process the following types of personal information when you interact with our site:

  • Contact information such as your name, email address, shipping and billing addresses, and phone number.

  • Payment and transaction information, including card details and order history.

  • Account information, like login credentials and preferences.

  • Device and usage information, including IP address, browser type, and interactions with our website.

  • Communication data, such as emails or messages sent to us.

We collect this information directly from you, automatically through your use of our Services, and via our service providers (e.g., Shopify, payment processors).

How We Use Your Information

We use your personal data to:

  • Process and fulfill your orders

  • Provide customer support

  • Send you updates, shipping notifications, and marketing messages (you can opt out anytime)

  • Improve our website, services, and customer experience

  • Detect fraud, enforce our terms, and comply with legal obligations

Sharing Your Information

We share your information with trusted third parties only when necessary, such as:

  • Shopify, which powers our online store and helps us manage transactions and analytics

  • Payment processors to complete your purchases

  • Shipping providers to deliver your orders

  • Marketing platforms (e.g., email newsletter tools) when you opt in to receive updates

  • Government authorities, if required by law

We do not sell your personal data.

Shopify’s Role

Our store is hosted by Shopify. Your data may be processed by Shopify or its partners in other countries. For more on how Shopify handles personal data, visit their Privacy Policy and Privacy Portal.

Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you

  • Request corrections or deletion

  • Object to certain uses

  • Withdraw consent for marketing communications

To exercise your rights, simply email us at hello.phonemebaby@gmail.com.

Data Retention

We retain your information as long as necessary to fulfill your order, comply with legal obligations, or for legitimate business purposes. You may request deletion of your data at any time.

Children’s Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect personal data from children. If you believe a child has provided us personal data, please contact us to have it removed.

International Transfers

Your data may be transferred and stored outside of Singapore or your country of residence. We rely on secure international transfer mechanisms when required.

Security

We use reasonable security measures to protect your data, but no method is 100% secure. Avoid sending sensitive information (e.g., card details) over unencrypted channels.

Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised date.

Contact Us

If you have questions about our privacy practices or want to exercise your data rights, please contact us:

Email: hello.phonemebaby@gmail.com
Instagram: https://www.instagram.com/phoneme.baby